Site US7 - Network Disturbance

What to do

• Check whether you use Sinch SMPP - US, HTTP - US, REST - US in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 11h 35m it lasted.

  Anything that failed between 2026-04-15 18:21 UTC and 2026-04-16 05:56 UTC may need a replay.

• Subscribe to Sinch's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Sinch 5

1. investigatingApr 15, 2026, 6:21 PM UTC

   We are currently experiencing a network disturbance on our US7 site. Our engineers are currently investigating. To maintain uninterrupted service, clients are advised to connect to the corresponding redundant site indicated below: Impacted endpoints: us7.smpp.api.sinch.com us7.httpsms.api.sinch.com us7.httplookup.api.sinch.com Corresponding redundant endpoints are available: us1.smpp.api.sinch.com us1.httpsms.api.sinch.com us1.httplookup.api.sinch.com We will provide ongoing updates on this page. For any inquiries, please contact us at support@sinch.com.

   provider

2. monitoringApr 15, 2026, 8:11 PM UTC

   A fix has been implemented and we are monitoring the results.

   provider

3. monitoringApr 15, 2026, 10:13 PM UTC

   We are continuing to monitor for any further issues.

   provider

4. monitoringApr 16, 2026, 2:39 AM UTC

   We are continuing to monitor for any further issues.

   provider

5. resolvedApr 16, 2026, 5:56 AM UTC

   This incident has been resolved. Incident Start Time: 2026-04-15 18:21 UTC Incident End Time: 2026-04-16 05:16 UTC

   provider

Corrections

None so far.

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