Service Disruption - Sinch Engage - Social Campaigns Creation Failure

What to do

• Check whether you use Sinch Web Portal. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 7h 53m it lasted.

  Anything that failed between 2026-04-17 09:30 UTC and 2026-04-17 17:22 UTC may need a replay.

• Subscribe to Sinch's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Sinch 4

1. investigatingApr 17, 2026, 9:30 AM UTC

   We are currently investigating an issue affecting Sinch Engage Social Campaigns where users may be unable to create new campaigns from the Social Messaging - All Campaigns section. Impact: Clicking the Create button may result in no action, and campaign creation is currently impacted. We will provide further updates as more information becomes available.

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2. investigatingApr 17, 2026, 11:08 AM UTC

   We are continuing to investigate this issue.

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3. monitoringApr 17, 2026, 12:06 PM UTC

   A fix has been implemented and we are monitoring the results.

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4. resolvedApr 17, 2026, 5:22 PM UTC

   This incident has been resolved. Incident Start Time: 2026-04-17 08:00 UTC Incident End Time: 2026-04-17 12:20 UTC

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Corrections

None so far.

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