Sinch: Delivery Issue Brazil - Claro

What to do

Check whether you use Sinch SMS - LATAM in latam. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
Confirm your retries, queues and scheduled jobs caught up after the 2h 54m it lasted.
Anything that failed between 2026-09-25 03:35 UTC and 2026-09-25 06:29 UTC may need a replay.
Subscribe to Sinch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

investigatingSep 25, 2026, 3:35 AM UTC
We are currently observing delivery issues in Brazil - Claro Incident Start Time: 2026-09-25 03:27 UTC Impact: Delayed MT's/Delayed MO's/Missing delivery receipts/Late delivery receipts We will update as soon as we have more information. If you have any questions, please contact support@sinch.com.
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identifiedSep 25, 2026, 4:37 AM UTC
The carrier has confirmed a degradation on their end, and they are currently working on resolving the issue. As soon as we have any updates, they will be shared accordingly.
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resolvedSep 25, 2026, 6:29 AM UTC
This incident has been resolved. Incident Start Time: 2026-09-25 03:27 UTC Incident End Time: 2026-09-25 06:13 UTC
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None so far.

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Is Sinch still down?

No, this incident was resolved 2026-09-25 06:29 UTC. For Sinch's live state, see https://down.guide/sinch.

How long did it last?

2h 54m, from 2026-09-25 03:35 UTC to 2026-09-25 06:29 UTC, by the times Sinch posted.

What was affected?

Sinch named SMS - LATAM in latam.

What caused it?

Sinch hasn't published a root cause. If it does, it shows here.

Where does this come from?

Sinch's official status page, https://status.sinch.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.