Chatlayer Service Disruption

What to do

• Check whether you use Sinch Chatlayer Bot Engine - EMEA, Chatlayer Voice Engine - EMEA, Chatlayer App Integrations - EMEA in eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 29m it lasted.

  Anything that failed between 2026-03-15 12:25 UTC and 2026-03-15 14:54 UTC may need a replay.

• Subscribe to Sinch's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Sinch 4

1. investigatingMar 15, 2026, 12:25 PM UTC

   We are currently experiencing a service disruption where old messages are regenerated without end user interaction. We are actively working on resolving this issue and further updates will be provided as soon as we have more information to share. Incident Start Time: 2026-03-15 8:00 UTC Impact: Old conversations appearing as new in the History panel

   provider

2. investigatingMar 15, 2026, 12:33 PM UTC

   We are continuing to investigate this issue.

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3. monitoringMar 15, 2026, 1:09 PM UTC

   A fix has been implemented and we are monitoring the results. Restoration Time: 2026-03-15 13:00 UTC

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4. resolvedMar 15, 2026, 2:54 PM UTC

   This incident has been resolved. Incident Start Time: 2026-03-15 08:00 UTC Incident End Time: 2026-03-15 13:46 UTC

   provider

Corrections

None so far.

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