Sinch Engage - Web portal degradation

What to do

• Check whether you use Sinch Web Portal, Legacy Brands (MessageNet, DirectSMS, MobiPost, SMS Central, Wholesale SMS, Streetdata) in apac, eu. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 38m it lasted.

  Anything that failed between 2026-08-18 14:52 UTC and 2026-08-18 15:30 UTC may need a replay.

• Subscribe to Sinch's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Sinch 2

1. investigatingAug 18, 2026, 2:52 PM UTC

   We are currently investigating an issue affecting Sinch Engage / MessageMedia where some users may experience errors when navigating through options within Account Settings. The issue is affecting both EU and APAC environments. Our Engineering teams are actively investigating the cause and working towards a resolution. Further updates will be provided as more information becomes available. We are actively investigating and will provide further updates as more information becomes available.

   provider

2. resolvedAug 18, 2026, 3:30 PM UTC

   This incident has been resolved. Incident Start Time: 2026-08-18 13:32 UTC Incident End Time: 2026-08-18 15:22 UTC

   provider

Corrections

None so far.

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