Service Disruption - Sinch Engage Legacy

What to do

• Check whether you use Sinch Engage Classic (appengage.sinch.com). Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 2h 2m it lasted.

  Anything that failed between 2026-04-15 10:57 UTC and 2026-04-15 13:00 UTC may need a replay.

• Subscribe to Sinch's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Sinch 3

1. investigatingApr 15, 2026, 10:57 AM UTC

   We are currently investigating an issue with creating message templates in Sinch Engage Legacy. Incident Start Time: 2026-04-15 10:10 UTC Impact: Clients may experience errors when attempting to create new message templates via the “Create a template” option. This issue is affecting multiple accounts and preventing template creation. We will provide further updates as more information becomes available.

   provider

2. identifiedApr 15, 2026, 12:15 PM UTC

   The issue has been identified and a fix is being implemented.

   provider

3. resolvedApr 15, 2026, 1:00 PM UTC

   This incident has been resolved. Incident Start Time: 2026-04-15 10:10 UTC Incident End Time: 2026-04-15 12:55 UTC

   provider

Corrections

None so far.

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