- Level
- confirmed
- Worst impact
- Major outage
- Components
- Data Calling, Phone Calling (PSTN), Video Calling, SIP Trunk
- Regions
- ap-southeast-1, us
- Down Index
- 50of 100
What to do
Check whether you use Sinch Data Calling, Phone Calling (PSTN), Video Calling, SIP Trunk in ap-southeast-1, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 56m it lasted.
Anything that failed between 2026-09-22 05:40 UTC and 2026-09-22 08:36 UTC may need a replay.Subscribe to Sinch's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Sinch 4
- investigating
We want to inform you that we are currently experiencing a performance degradation impacting our Calling services in the AP-Southeast-1 region. Incident Start Time: 2026-09-22 04:50 UTC Impact: Customers may experience delayed or failed attempts via In-app Calling / PSTN Calling/ Video Calling and SIP Trunk . We sincerely apologize for any inconvenience this may cause and appreciate your understanding while we work to resolve the issue. For further information or assistance, please contact us at support@sinch.com.
provider
- investigating
We are continuing to investigate this issue.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
This incident has been resolved. Incident Start Time: 2026-09-22 04:50 UTC Incident End Time: 2026-09-22 07:23 UTC
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-fe0729428f
Is Sinch still down?
No, this incident was resolved 2026-09-22 08:36 UTC. For Sinch's live state, see https://down.guide/sinch.
How long did it last?
2h 56m, from 2026-09-22 05:40 UTC to 2026-09-22 08:36 UTC, by the times Sinch posted.
What was affected?
Sinch named Data Calling, Phone Calling (PSTN), Video Calling, SIP Trunk in ap-southeast-1, us.
What caused it?
Sinch hasn't published a root cause. If it does, it shows here.
Where does this come from?
Sinch's official status page, https://status.sinch.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.