Delivery Issue Australia - Telstra

What to do

• Check whether you use Sinch SMS - APAC, Messaging Connectivity in apac, au. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1d 7h it lasted.

  Anything that failed between 2026-07-07 23:19 UTC and 2026-07-09 06:35 UTC may need a replay.

• Subscribe to Sinch's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=sinch works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Sinch 6

1. investigatingJul 7, 2026, 11:19 PM UTC

   We are currently observing delivery issues in Australia - Telstra Service impacted: Delays to processing of some Telstra port messages impacting Port Out transactions Incident Start Time: 2026-07-07 21:22 UTC Next update: 2026-07-08 00:22 UTC We will update as soon as we have more information.

   provider

2. investigatingJul 8, 2026, 1:13 AM UTC

   Telstra continues to investigate this issue.

   provider

3. investigatingJul 8, 2026, 1:34 AM UTC

   Telstra continues to investigate this issue.

   provider

4. investigatingJul 8, 2026, 6:13 AM UTC

   We are continuing to investigate this issue.

   provider

5. investigatingJul 8, 2026, 3:21 PM UTC

   We are continuing to investigate this issue.

   provider

6. resolvedJul 9, 2026, 6:35 AM UTC

   This incident has been resolved. Incident Start Time: 2026-07-07 21:22 UTC Incident End Time: 2026-07-09 05:30 UTC

   provider

Corrections

None so far.

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