- Level
- confirmed
- Worst impact
- Degraded
- Components
- In App Workflows
- Regions
- eu, us
- Down Index
- 29of 100
What to do
Check whether you use Smartsheet In App Workflows in eu, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 5h 23m it lasted.
Anything that failed between 2026-10-01 17:03 UTC and 2026-10-01 22:26 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 6
- identified
We have identified issues impacting both automated and manual approval workflows. Our team is fully engaged in addressing the situation. We will provide frequent updates until we reach a monitoring status.
provider
- identified
We are continuing to work on a fix for this issue.
provider
- identified
The initial root cause of the issue has been identified and is now resolved. We are working through a backlog of update and approval workflow creations so there may continue to be a delay in delivery.
provider
- monitoring
The outage is resolved, and new update and approval requests are processing normally. A small delay may persist while backlogged requests from the past two hours finish processing.
provider
- resolved
This incident has been fully resolved, and all backlogged requests have been processed and sent.
provider
- postmortem
On October 1, 2026, a deployment issue caused automated and manual approval workflows to fail across our US, EU, and AU regions for approximately 4.5 hours \(our Government cloud region was unaffected throughout\). Our team restored normal workflow execution within about an hour of the incident being declared. During recovery, the backlog of requests that had built up caused a smaller, secondary issue: some customers experienced delayed approval/update request notifications. We've since recovered the vast majority of affected notifications and are implementing safeguards to prevent a similar deployment issue from recurring, along with improvements to how our systems handle request backlogs so that delayed notifications are retried automatically rather than silently dropped.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e4c03f3d63
Is Smartsheet still down?
No, this incident was resolved 2026-10-01 22:26 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
5h 23m, from 2026-10-01 17:03 UTC to 2026-10-01 22:26 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named In App Workflows in eu, us.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.