- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Smartsheet Login, Single Sign On ( Company Credentials ), Sheets, Forms, Reports, Dashboards
- Regions
- eu, us
What to do
Check whether you use Smartsheet Smartsheet Login, Single Sign On ( Company Credentials ), Sheets, Forms and 2 more in eu, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 3h 9m it lasted.
Anything that failed between 2026-09-11 20:20 UTC and 2026-09-11 23:29 UTC may need a replay.Subscribe to Smartsheet's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smartsheet works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Smartsheet 5
- investigating
We're currently investigating reports of login and access failures affecting all users, with the app displaying the error "We're having trouble reaching Smartsheet right now." Our team is actively working on a resolution and will share frequent updates until the issue reaches monitoring status.
provider
- identified
We've identified the issue and implemented a change, which has resulted in Smartsheet loading and users being able to log in successfully. However, an error message is still appearing on the home screen during a hard refresh. Our team is continuing to investigate this remaining issue and will provide updates as we work toward full resolution.
provider
- monitoring
The change we implemented has resolved the login and access issues, and Smartsheet is now loading successfully for all users. Things appear stable at this time. We are continuing to monitor the situation closely and will provide an update once we've confirmed full resolution.
provider
- resolved
This incident has been resolved.
provider
- postmortem
On September 11th, 2026, starting at 12:47 PM PDT, users in the US began experiencing errors logging in to and accessing Smartsheet. Users in the EU and AU regions were not affected. By approximately 1:38 PM PDT, full service was confirmed to be restored. Our engineering teams quickly determined that a routine internal configuration change was the cause of Smartsheet's unavailability. The change was corrected, and full service was restored by approximately 1:38 PM PDT. We are currently reviewing our configuration management and change review processes, along with our internal monitoring, to prevent similar issues in the future.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-e944f4cca5
Is Smartsheet still down?
No, this incident was resolved 2026-09-11 23:29 UTC. For Smartsheet's live state, see https://down.guide/smartsheet.
How long did it last?
3h 9m, from 2026-09-11 20:20 UTC to 2026-09-11 23:29 UTC, by the times Smartsheet posted.
What was affected?
Smartsheet named Smartsheet Login, Single Sign On ( Company Credentials ), Sheets, Forms and 2 more in eu, us.
What caused it?
Smartsheet hasn't published a root cause. If it does, it shows here.
Where does this come from?
Smartsheet's official status page, https://status.smartsheet.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.