Delay in email events showing on the Activity page - AU region

What to do

• Check whether you use SMTP2GO Member Dashboard. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 10h 16m it lasted.

  Anything that failed between 2025-10-21 02:04 UTC and 2025-10-21 12:20 UTC may need a replay.

• Subscribe to SMTP2GO's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=smtp2go works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from SMTP2GO 3

1. identifiedOct 21, 2025, 2:04 AM UTC

   We are currently investigating a reporting delay that may affect some users in the AU region. Please note that email delivery is unaffected and messages are sending successfully. However, emails on your Activity reporting page may be temporarily stuck at the "Processed" status, even though they have already been delivered to the recipient. Our team is actively working on a fix for this delay in reporting events and is closely monitoring the results.

   provider

2. monitoringOct 21, 2025, 3:00 AM UTC

   The backlog of delayed reporting events is now clearing, and we are continuing to monitor the system closely.

   provider

3. resolvedOct 21, 2025, 12:20 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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