Email Delivery Delays - AU Region

What to do

• Check whether you use SMTP2GO Email sending (SMTP service). Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 4h 57m it lasted.

  Anything that failed between 2026-09-30 00:28 UTC and 2026-09-30 05:25 UTC may need a replay.

• Subscribe to SMTP2GO's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=smtp2go works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from SMTP2GO 5

1. investigatingSep 30, 2026, 12:28 AM UTC

   A small number of customers in our AU region may be experiencing email delivery delays, with emails being held as “Processed”. Our development team is actively investigating the issue and working to resolve it as a matter of urgency. We apologise for any inconvenience and will provide further updates as more information becomes available.

   provider

2. identifiedSep 30, 2026, 1:01 AM UTC

   The issue has been identified, and a fix is being deployed currently. "Processed" emails will begin flowing through shortly.

   provider

3. monitoringSep 30, 2026, 2:08 AM UTC

   A fix has been deployed, and the mail queue is dropping. We're continuing to monitor.

   provider

4. monitoringSep 30, 2026, 3:27 AM UTC

   "Processed" emails are continuing to flow through successfully. Some emails remain queued, and we're continuing to monitor as these clear.

   provider

5. resolvedSep 30, 2026, 5:25 AM UTC

   It appears that a small number of accounts are still experiencing delays. Our developers are currently investigating.

   provider

Corrections

None so far.

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