Connection Issues and Delivery Delays

What to do

• Check whether you use SMTP2GO Email sending (SMTP service). Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 6m it lasted.

  Anything that failed between 2026-08-27 22:38 UTC and 2026-08-27 23:44 UTC may need a replay.

• Subscribe to SMTP2GO's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=smtp2go works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from SMTP2GO 4

1. identifiedAug 27, 2026, 10:38 PM UTC

   We have identified the issue causing some customers to experience connection issues and delivery delays (with emails remaining in the “Processed” state). Our team is working with urgency to resolve the issue and restore normal service.

   provider

2. monitoringAug 27, 2026, 11:01 PM UTC

   A fix has been implemented, and we are continuing to monitor the results. Connection stability is improving, queue levels are dropping, and delayed emails are being processed.

   provider

3. monitoringAug 27, 2026, 11:21 PM UTC

   We are continuing to monitor the situation. If you are still experiencing connection issues or delivery delays, please reach out to our support team for assistance.

   provider

4. resolvedAug 27, 2026, 11:44 PM UTC

   This incident has been resolved. We sincerely apologise for the disruption and inconvenience caused. If you experience any further issues with connecting or email delivery, please reach out to our support team for assistance.

   provider

Corrections

None so far.

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