- Level
- confirmed
- Worst impact
- Degraded
- Components
- Member Dashboard
- Regions
- eu, us
- Down Index
- 31of 100
What to do
Check whether you use SMTP2GO Member Dashboard in eu, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 17h 57m it lasted.
Anything that failed between 2025-07-27 10:29 UTC and 2025-07-28 04:26 UTC may need a replay.Subscribe to SMTP2GO's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=smtp2go works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from SMTP2GO 6
- investigating
We have been notified of an issue at one of our US providers' locations. This may cause login issues and some app slowness. The provider is currently investigating the issue. In the meantime, please try logging in at https://app-eu.smtp2go.com where possible.
provider
- identified
We have received an update from our provider who have informed us that the problem was related to heating/cooling complications in one location due to a power outage. The power outage has been fixed, and they are working quickly to bring the services back online. We have seen improvements to Login access and app/dashboard speed, but will continue to monitor.
provider
- identified
Our US provider is continuing to investigate the issue. At present, some services are still affected. If you have any issues connecting to mail.smtp2go.com, you may be trying to connect to an IP located at the affected data centre. If so, please try 43.228.184.6 instead of mail.smtp2go.com to ensure connection to a different data centre. If that works, then use that until our Status Page has been updated, then you can revert back to mail.smtp2go.com. Otherwise, contact support at ticket@smtp2go.com
provider
- identified
Our US provider is continuing to investigate and is making progress towards a resolution at the affected location. Emails for some customers will be delayed and we are actively working to re-route emails to mitigate this as much as possible. The status page for the US provider will provide more immediate updates as they come to hand: https://status.linode.com/incidents/6yw88b0ft94g We are aware of the significant impact this is causing to some customers.
provider
- monitoring
The remaining mail queues are now clearing with service returning to normal. We are continuing to monitor. If you encounter any further issues, please let our support team know. Thank you for your continued patience.
provider
- resolved
Service has returned to normal, and we are continuing to monitor closely. Our upstream provider, Linode (Akamai), experienced unforeseen issues, which you can read more about on their status page: https://status.linode.com/incidents/6yw88b0ft94g We apologize for any inconvenience this caused our customers. If you have further questions or experience issues with sending, account access, or App slowness, please don't hesitate to reach out to our support team for assistance.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-f9aed179fc
Is SMTP2GO still down?
No, this incident was resolved 2025-07-28 04:26 UTC. For SMTP2GO's live state, see https://down.guide/smtp2go.
How long did it last?
17h 57m, from 2025-07-27 10:29 UTC to 2025-07-28 04:26 UTC, by the times SMTP2GO posted.
What was affected?
SMTP2GO named Member Dashboard in eu, us.
What caused it?
SMTP2GO hasn't published a root cause. If it does, it shows here.
Where does this come from?
SMTP2GO's official status page, https://smtp2gostatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.