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Snowflake

INC20000287

Major outage Lasted 29m · started · Snowflake's page

Level
confirmed
Worst impact
Major outage
Components
Databases, Tables, and Views, Applications
Down Index
38of 100

What to do

  • Check whether you use Snowflake Databases, Tables, and Views, Applications. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 29m it lasted.

    Anything that failed between 2026-10-16 01:14 UTC and 2026-10-16 01:43 UTC may need a replay.
  • Subscribe to Snowflake's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=snowflake works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Root cause

Preliminary root cause: A routine software update caused a large number of background setup operations to run at the same time, which exhausted the resources of a subset of infrastructure responsible for processing queries in the affected region, resulting in intermittent delays and query failures.
Read the postmortem

Updates from Snowflake 3

  1. monitoring

    Current status: We identified that a subset of infrastructure responsible for processing queries and Snowsight requests in the affected region experienced elevated load, which caused intermittent delays and query failures. The load has since subsided, and query processing and Snowsight performance have returned to normal. We'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have experienced intermittent delays when loading Snowsight or running queries, and some queries may have failed. Workaround: There were no available workarounds for this issue. Incident start time: 23:50 UTC October 15, 2026 Incident end time: 00:40 UTC October 16, 2026 Preliminary root cause: A routine software update caused a large number of background setup operations to run at the same time, which exhausted the resources of a subset of infrastructure responsible for processing queries in the affected region, resulting in intermittent delays and query failures.

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  2. resolved

    Current status: We've monitored the environment and confirmed that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have experienced intermittent delays when loading Snowsight or running queries, and some queries may have failed. Workaround: There were no available workarounds for this issue. Incident start time: 23:50 UTC October 15, 2026 Incident end time: 00:40 UTC October 16, 2026 Preliminary root cause: A routine software update caused a large number of background setup operations to run at the same time, which exhausted the resources of a subset of infrastructure responsible for processing queries in the affected region, resulting in intermittent delays and query failures. A root cause analysis (RCA) will be conducted and a summary will be made available within 5 business days.

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  3. postmortem

    [https://community.snowflake.com/s/article/INC20000287](https://community.snowflake.com/s/article/INC20000287)

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Corrections

None so far.

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Questions about DWN-0d1ddbbf30

Is Snowflake still down?

No, this incident was resolved 2026-10-16 01:43 UTC. For Snowflake's live state, see https://down.guide/snowflake.

How long did it last?

29m, from 2026-10-16 01:14 UTC to 2026-10-16 01:43 UTC, by the times Snowflake posted.

What was affected?

Snowflake named Databases, Tables, and Views, Applications.

What caused it?

Snowflake wrote: "Preliminary root cause: A routine software update caused a large number of background setup operations to run at the same time, which exhausted the resources of a subset of infrastructure responsible for processing queries in the affected region, resulting in intermittent delays and query failures." The postmortem: https://stspg.io/n0m38q7cfp4y

Where does this come from?

Snowflake's official status page, https://status.snowflake.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.