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Snowflake

INC20000239

Major outage Lasted 1h 1m · started · Snowflake's page

Level
confirmed
Worst impact
Major outage
Components
Databases, Tables, and Views, Databases, Tables, and Views, Virtual Warehouses, Virtual Warehouses, Data Loading and Unloading, Data Loading and Unloading, Applications, Applications
Down Index
39of 100

What to do

  • Check whether you use Snowflake Databases, Tables, and Views, Databases, Tables, and Views, Virtual Warehouses, Virtual Warehouses and 4 more. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 1m it lasted.

    Anything that failed between 2026-09-27 02:15 UTC and 2026-09-27 03:16 UTC may need a replay.
  • Subscribe to Snowflake's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=snowflake works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Root cause

Preliminary root cause: An issue with our third-party cloud platform caused impact to multiple Snowflake services and features.

Category: Upstream dependency

Read the postmortem

Updates from Snowflake 3

  1. monitoring

    Current status: We identified an issue with our third-party cloud platform that caused impact to Snowflake services. We've coordinated with our third-party cloud platform to implement the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data. Incident start time: 00:25 UTC September 27, 2026 Incident end time: 01:00 UTC September 27, 2026 Preliminary root cause: An issue with our third-party cloud platform caused impact to multiple Snowflake services and features. We have engaged with our third-party for further details.

    provider

  2. resolved

    Current status: We've coordinated with our third-party cloud platform to implement the fix for this issue, and we've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to access or use multiple core Snowflake services and features. Affected users may have been unable to sign in, execute queries, or manage data. Incident start time: 00:25 UTC September 27, 2026 Incident end time: 01:00 UTC September 27, 2026 Preliminary root cause: An issue with our third-party cloud platform caused impact to multiple Snowflake services and features. We have engaged with our third-party for further details. A root cause analysis (RCA) will be conducted and a summary will be made available within 10 business days.

    provider

  3. postmortem

    Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC20000239](https://community.snowflake.com/s/article/INC20000239)

    provider

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Corrections

None so far.

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Questions about DWN-1482a19d0a

Is Snowflake still down?

No, this incident was resolved 2026-09-27 03:16 UTC. For Snowflake's live state, see https://down.guide/snowflake.

How long did it last?

1h 1m, from 2026-09-27 02:15 UTC to 2026-09-27 03:16 UTC, by the times Snowflake posted.

What was affected?

Snowflake named Databases, Tables, and Views, Databases, Tables, and Views, Virtual Warehouses, Virtual Warehouses and 4 more.

What caused it?

Upstream dependency. Snowflake wrote: "Preliminary root cause: An issue with our third-party cloud platform caused impact to multiple Snowflake services and features." The postmortem: https://stspg.io/3c0vvgf9cdwx

Where does this come from?

Snowflake's official status page, https://status.snowflake.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.