INC20000217

What to do

• Check whether you use Snowflake Databases, Tables, and Views, Databases, Tables, and Views, Databases, Tables, and Views, Databases, Tables, and Views and 2 more. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1h 21m it lasted.

  Anything that failed between 2026-09-14 04:48 UTC and 2026-09-14 06:09 UTC may need a replay.

• Subscribe to Snowflake's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=snowflake works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Snowflake 4

1. investigatingSep 14, 2026, 4:48 AM UTC

   Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 1 hour. Customer experience: Customers in the affected regions may experience performance degradation or issues logging into Snowflake, including delayed sign-ins, query execution failures, and errors managing data. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Workaround: There are currently no available workarounds for this issue. Incident start time: 23:35 UTC September 13, 2026

   provider

2. identifiedSep 14, 2026, 5:18 AM UTC

   Current status: We've identified the source of the issue, and we're developing and implementing a fix to restore service. We'll provide another update within 1 hour. Customer experience: Customers hosted in the affected deployments may experience performance degradation or issues logging into Snowflake, including delayed sign-ins, and SSO login loops. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. Workaround: There are currently no available workarounds for this issue. Incident start time: 23:35 UTC September 13, 2026

   provider

3. monitoringSep 14, 2026, 5:40 AM UTC

   Current status: We've implemented the fix for this issue, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the affected deployments may have experienced performance degradation or issues logging into Snowflake, including delayed sign-ins, and SSO login loops. Incident start time: 23:35 UTC September 13, 2026 Incident end time: 05:18 UTC September 14, 2026 Preliminary root cause: An update intended to improve authentication handling caused a subset of single sign-on (SSO) sign-in attempts across multiple regions to fail or loop, preventing affected users from logging in to Snowflake.

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4. resolvedSep 14, 2026, 6:09 AM UTC

   Current status: We've implemented the fix for this issue and monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the affected deployments may have experienced performance degradation or issues logging into Snowflake, including delayed sign-ins, and SSO login loops. Incident start time: 22:22 UTC September 13, 2026 Incident end time: 05:18 UTC September 14, 2026 Preliminary root cause: An update intended to improve authentication handling caused a subset of single sign-on (SSO) sign-in attempts across multiple regions to fail or loop, preventing affected users from logging in to Snowflake. A root cause analysis (RCA) will be conducted and a summary will be made available within 5 business days.

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Corrections

None so far.

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