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Snowflake

INC20000082

Partial outage Lasted 1h 58m · started · Snowflake's page

Level
confirmed
Worst impact
Partial outage
Components
Applications, Security and Privacy Features
Down Index
29of 100

What to do

  • Check whether you use Snowflake Applications, Security and Privacy Features. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 58m it lasted.

    Anything that failed between 2026-07-10 14:30 UTC and 2026-07-10 16:28 UTC may need a replay.
  • Subscribe to Snowflake's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=snowflake works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Snowflake 5

  1. investigating

    Current status: We're investigating an issue with Snowflake Data Cloud. We'll provide an update within 1 hour. Customer experience: Customers hosted in the specified regions may be unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may encounter connection errors or timeouts. ETA: An ETA is not yet available. We'll provide one as soon as possible. In the meantime, we recommend that affected customers using replication initiate their failover procedures. This may require DNS configuration changes for PrivateLink functionality.

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  2. identified

    Current status: Our telemetry indicates the PrivateLink connectivity health has recovered on July 10, 2026, at approximately 14:33 UTC, mitigating the impact for a majority of customers. We're continuing to investigate to isolate and address the source of the issue. Customer experience: Customers hosted in the specified regions may be unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may encounter connection errors or timeouts. ETA: An ETA is not yet available. We'll provide one as soon as possible. Incident start time: 13:26 UTC July 10, 2026

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  3. monitoring

    Current status: We've confirmed PrivateLink connectivity health has recovered, and we'll continue to monitor the environment until we're confident all services are functioning properly. Customer experience: Customers hosted in the specified regions may have been unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may have encountered connection errors or timeouts. Additionally, all customers using public connectivity may have been unable to access Snowsight between July 10, 2026, at 13:26 and 13:40 UTC. Incident start time: 13:26 UTC July 10, 2026 Incident end time: 14:33 UTC July 10, 2026 Preliminary root cause: Our preliminary root cause analysis identified that the load balancing infrastructure responsible for managing connections to Snowsight temporarily entered a degraded state, preventing requests from being processed successfully. We've engaged the associated Cloud Service Provider to investigate and troubleshoot this issue further.

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  4. resolved

    Current status: We've monitored the environment to confirm that service was restored. If you experience additional issues or have questions, please open a support case via Snowflake Community or the Support page in Snowsight. Customer experience: Customers hosted in the specified regions may have been unable to connect to Snowflake via private connectivity solutions, such as PrivateLink. Users may have encountered connection errors or timeouts. Additionally, all customers using public connectivity may have been unable to access Snowsight between July 10, 2026, at 13:26 and 13:40 UTC. Incident start time: 13:26 UTC July 10, 2026 Incident end time: 14:33 UTC July 10, 2026 Preliminary root cause: Our preliminary root cause analysis identified that the load balancing infrastructure responsible for managing connections to Snowsight temporarily entered a degraded state, preventing requests from being processed successfully. We've engaged the associated Cloud Service Provider to investigate and troubleshoot this issue further. A root cause analysis (RCA) will be conducted and a summary will be shared on the Snowflake status page within 5 business days.

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  5. postmortem

    Snowflake Engineering has completed the postmortem of this service incident. A detailed Root Cause Analysis \(RCA\) is available on the Snowflake Community site: [https://community.snowflake.com/s/article/INC20000082](https://community.snowflake.com/s/article/INC20000082)

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Corrections

None so far.

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Questions about DWN-f98662605a

Is Snowflake still down?

No, this incident was resolved 2026-07-10 16:28 UTC. For Snowflake's live state, see https://down.guide/snowflake.

How long did it last?

1h 58m, from 2026-07-10 14:30 UTC to 2026-07-10 16:28 UTC, by the times Snowflake posted.

What was affected?

Snowflake named Applications, Security and Privacy Features.

What caused it?

Snowflake hasn't published a root cause. If it does, it shows here.

Where does this come from?

Snowflake's official status page, https://status.snowflake.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.