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Socket

Delayed updates for ticketing integrations

Degraded Lasted 7h 7m · started · Socket's page

Level
confirmed
Worst impact
Degraded
Down Index
22of 100

What to do

  • Check whether your product depends on Socket. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 7h 7m it lasted.

    Anything that failed between 2026-10-01 07:59 UTC and 2026-10-01 15:06 UTC may need a replay.
  • Subscribe to Socket's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=socket works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Socket 5

  1. identified

    We have observed that ticketing integrations are having delays in creating/updating/closing tickets. We have identified the cause and are working on a fix.

    provider

  2. identified

    We have deployed a fix for new creations/updates/deletions going forwards. We are working on un-sticking delivery of the events from earlier in the incident window.

    provider

  3. identified

    The events that were missed during the incident window are being replayed now. The tickets should be creating/updating/closing.

    provider

  4. monitoring

    All the events have been replayed successfully. The tickets have been created/updated/closed accordingly.

    provider

  5. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-633b67980e

Is Socket still down?

No, this incident was resolved 2026-10-01 15:06 UTC. For Socket's live state, see https://down.guide/socket.

How long did it last?

7h 7m, from 2026-10-01 07:59 UTC to 2026-10-01 15:06 UTC, by the times Socket posted.

What caused it?

Socket hasn't published a root cause. If it does, it shows here.

Where does this come from?

Socket's official status page, https://status.socket.dev, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.