- Level
- confirmed
- Worst impact
- Major outage
- Components
- Ticketing
- Down Index
- 42of 100
What to do
Check whether you use Socket Ticketing. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 51m it lasted.
Anything that failed between 2026-10-16 07:28 UTC and 2026-10-16 09:19 UTC may need a replay.Subscribe to Socket's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=socket works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Root cause
We have identified the cause and are working on a fix.Read the postmortem
Updates from Socket 4
- identified
We have observed that ticketing integrations are having delays in creating/updating/closing tickets. We have identified the cause and are working on a fix.
provider
- identified
We are starting a deploy which should resolve the issue for new tickets. After this completes we will work to get missed ticket updates replayed.
provider
- identified
We have restored live functionality and are working on replaying older events that were missed during the incident window.
provider
- resolved
Replay completed. Tickets service has been restored to normal operations.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-ec8f526b44
Is Socket still down?
No, this incident was resolved 2026-10-16 09:19 UTC. For Socket's live state, see https://down.guide/socket.
How long did it last?
1h 51m, from 2026-10-16 07:28 UTC to 2026-10-16 09:19 UTC, by the times Socket posted.
What was affected?
Socket named Ticketing.
What caused it?
Socket wrote: "We have identified the cause and are working on a fix." The postmortem: https://stspg.io/x3r25xrz3hq6
Where does this come from?
Socket's official status page, https://status.socket.dev, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.