Square: Chat Support Outage

What to do

Check whether you use Square in us. Check your stack
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Confirm your retries, queues and scheduled jobs caught up after the 2h 3m it lasted.
Anything that failed between 2026-08-18 17:49 UTC and 2026-08-18 19:52 UTC may need a replay.
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investigatingAug 18, 2026, 5:49 PM UTC
We are experiencing intermittent issues with chat-based Support. Your business operations are our top priority and our Engineering team is working rapidly to resolve this issue. We appreciate your patience as we work to resolve this issue. In the meantime, you can reach us by phone or email, or visit our Support Center for self-service help. We apologize for the inconvenience.
provider
resolvedAug 18, 2026, 7:52 PM UTC
The outage affecting some chat-based Support is now resolved. We understand how important it is for all of our services to be running for your business, and our Engineering team continues to work to strengthen our systems against similar incidents. We appreciate your patience.
provider

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Is Square still down?

No, this incident was resolved 2026-08-18 19:52 UTC. For Square's live state, see https://down.guide/square.

How long did it last?

2h 3m, from 2026-08-18 17:49 UTC to 2026-08-18 19:52 UTC, by the times Square posted.

What was affected?

Square named in us.

What caused it?

Square hasn't published a root cause. If it does, it shows here.

Where does this come from?

Square's official status page, https://www.issquareup.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.