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Square

Phone Support: Higher Than Expected Wait Times

Degraded Lasted 7d 1h · started · Square's page

Level
confirmed
Worst impact
Degraded
Down Index
42of 100

What to do

  • Check whether your product depends on Square. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 7d 1h it lasted.

    Anything that failed between 2026-07-07 01:30 UTC and 2026-07-14 02:43 UTC may need a replay.
  • Subscribe to Square's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=square works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Square 2

  1. identified

    We are currently receiving a high volume of inquiries related to onboarding and setup, which may result in longer wait times when calling support. We apologize for the inconvenience and appreciate your patience as our team works to assist customers as quickly as possible. If your request is urgent, we also encourage you to visit our Help Center and online guides for additional support. Create Square account: Compare Square Hardware: Onboarding FAQ Square:

    provider

  2. resolved

    Thank you for your patience and understanding while we experienced higher than normal call volumes.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-7055c77b5b

Is Square still down?

No, this incident was resolved 2026-07-14 02:43 UTC. For Square's live state, see https://down.guide/square.

How long did it last?

7d 1h, from 2026-07-07 01:30 UTC to 2026-07-14 02:43 UTC, by the times Square posted.

What caused it?

Square hasn't published a root cause. If it does, it shows here.

Where does this come from?

Square's official status page, https://www.issquareup.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.