- Level
- confirmed
- Worst impact
- Degraded
- Down Index
- 38of 100
What to do
Check whether your product depends on Square. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1h 53m it lasted.
Anything that failed between 2026-05-04 23:31 UTC and 2026-05-05 01:24 UTC may need a replay.Subscribe to Square's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=square works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Square 3
- investigating
We’re currently investigating an issue where some customers’ digital wallet tap payments (including Apple Pay, Google Pay, and Samsung Pay) are being declined at Square card readers. Affected buyers may see errors such as “This card is not accepted” or “Insert or use another card” when they try to tap to pay. As a workaround, please ask customers to use a physical card to tap, insert, or swipe at the point of sale. We know how important it is to have payments running smoothly, and our engineering teams are actively working on a fix. We’ll provide updates here and appreciate your patience while we work to resolve this issue.
provider
- identified
We’ve continued to investigate this issue and have narrowed the impact to Samsung Pay tap-to-pay transactions at Square card readers. At this time, we do not believe Apple Pay or Google Pay are affected. As a workaround, please ask customers using Samsung Pay to use a physical card to tap, insert, or swipe, or to pay with another wallet such as Apple Pay or Google Pay where available. Our engineering teams are actively working on a fix specific to Samsung Pay, and we will continue to post updates here. Thank you for your patience as we work to fully resolve this.
provider
- resolved
Samsung has identified an issue impacting Samsung Pay tap to pay transactions, and plan to release a fix via an update to the Samsung Pay app. In the meantime, please ask customers using Samsung Pay to use a physical card to tap, insert, or swipe, or to pay with another wallet such as Apple Pay or Google Pay where available.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-f2f928aba4
Is Square still down?
No, this incident was resolved 2026-05-05 01:24 UTC. For Square's live state, see https://down.guide/square.
How long did it last?
1h 53m, from 2026-05-04 23:31 UTC to 2026-05-05 01:24 UTC, by the times Square posted.
What caused it?
Square hasn't published a root cause. If it does, it shows here.
Where does this come from?
Square's official status page, https://www.issquareup.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.