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Squarespace

3D Secure purchase attempts for subscriptions are failing

Partial outage Lasted 1h 21m · started · Squarespace's page

Level
confirmed
Worst impact
Partial outage
Components
Accounts & Billing
Down Index
30of 100

What to do

  • Check whether you use Squarespace Accounts & Billing. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 21m it lasted.

    Anything that failed between 2025-12-08 17:02 UTC and 2025-12-08 18:23 UTC may need a replay.
  • Subscribe to Squarespace's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=squarespace works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Squarespace 5

  1. investigating

    We're investigating an issue related to third-party services and 3D Secure payments.

    provider

  2. investigating

    We are continuing to investigate this issue.

    provider

  3. investigating

    We are continuing to investigate this issue.

    provider

  4. investigating

    We are continuing to monitor for any further issues.

    provider

  5. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-9d4220f55e

Is Squarespace still down?

No, this incident was resolved 2025-12-08 18:23 UTC. For Squarespace's live state, see https://down.guide/squarespace.

How long did it last?

1h 21m, from 2025-12-08 17:02 UTC to 2025-12-08 18:23 UTC, by the times Squarespace posted.

What was affected?

Squarespace named Accounts & Billing.

What caused it?

Squarespace hasn't published a root cause. If it does, it shows here.

Where does this come from?

Squarespace's official status page, https://status.squarespace.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.