Elevated failure rates for AskAI, Auto Labels and Auto Summaries

What to do

• Check whether you use Superhuman Superhuman. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 6h 51m it lasted.

  Anything that failed between 2025-06-10 14:46 UTC and 2025-06-10 21:37 UTC may need a replay.

• Subscribe to Superhuman's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=superhuman works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Superhuman 3

1. identifiedJun 10, 2025, 2:46 PM UTC

   We are currently investigating an issue affecting the AskAI, Auto Labels and Auto Summaries feature, resulting in an elevated rate of request failures. The root cause has been identified as an outage with a third-party service that AskAI depends on. We are actively working with the third-party provider to resolve the issue and will continue to monitor the situation closely. We will provide updates as soon as we have more information or when the issue is resolved. Thank you for your patience and understanding.

   provider

2. monitoringJun 10, 2025, 8:12 PM UTC

   We have implemented a fix for the issue impacting the features and are currently deploying it across our systems. We are actively monitoring performance to ensure full recovery. We will continue to provide further updates once the issue is fully resolved.

   provider

3. resolvedJun 10, 2025, 9:37 PM UTC

   The incident has been resolved. All features are now operational again.

   provider

Corrections

None so far.

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