- Level
- confirmed
- Worst impact
- Degraded
- Components
- Superhuman, Email sending
- Down Index
- 33of 100
What to do
Check whether you use Superhuman Superhuman, Email sending. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 1d 5h it lasted.
Anything that failed between 2024-01-17 19:04 UTC and 2024-01-19 00:55 UTC may need a replay.Subscribe to Superhuman's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=superhuman works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Superhuman 3
- investigating
We are currently addressing an issue with the attachment upload feature on the Superhuman browser client. Some users may have encountered difficulties when attempting to upload attachments, resulting in files appearing with a size of 0kb and only a file name being present. Please be assured that our team is actively investigating this issue, and we are committed to resolving it as quickly as possible. We understand the importance of this feature in your workflow and will keep you updated on our progress.
provider
- investigating
We are still actively investigating the issue and we will continue to keep you updated on our progress.
provider
- resolved
From our investigation it appears some users were experiencing attachment upload issues. Possibly related to their antivirus software interfering with the Superhuman app's locally stored files. We've put in an initial fix and updated the client error reporting when encountering the error. A small number of users may see an upload error while adding an attachment in compose. If you encounter this don't hesitate to reach out to hello@superhuman.com. We're continuing our investigation to resolve the final remaining upload errors.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-7507d27ac6
Is Superhuman still down?
No, this incident was resolved 2024-01-19 00:55 UTC. For Superhuman's live state, see https://down.guide/superhuman.
How long did it last?
1d 5h, from 2024-01-17 19:04 UTC to 2024-01-19 00:55 UTC, by the times Superhuman posted.
What was affected?
Superhuman named Superhuman, Email sending.
What caused it?
Superhuman hasn't published a root cause. If it does, it shows here.
Where does this come from?
Superhuman's official status page, https://status.superhuman.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.