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Superhuman

Degraded Service for Personal Outlook Calendars

Degraded Lasted 20d 17h · started · Superhuman's page

Level
confirmed
Worst impact
Degraded
Components
Superhuman
Regions
us
Down Index
28of 100

What to do

  • Check whether you use Superhuman Superhuman in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 20d 17h it lasted.

    Anything that failed between 2025-06-03 22:08 UTC and 2025-06-24 15:08 UTC may need a replay.
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Updates from Superhuman 4

  1. investigating

    We have identified a error in MSGraph responses impacting Calendars for Personal Outlook accounts. The underlying error is also reported here. https://learn.microsoft.com/en-us/answers/questions/2279133/getting-500-response-errors-to-get-me-calendars-al This error is causing calendars to fail to sync in Superhuman for users with Personal Outlook Calendars/Accounts. Gmail calendars are un-impacted. We are monitoring the bug from MSGraph and reviewing potential workarounds.

    provider

  2. monitoring

    Microsoft has identified the problem on their end, a fix is anticipated sometime on Friday, June 6. We have implemented a few minor workarounds to minimize the impact on Superhuman's calendar features. None-the-less, users with Personal Outlook Calendars/Accounts will continue to see degraded performance for calendar syncing. We are continuing to monitor.

    provider

  3. monitoring

    Microsoft has implemented a fix on their end, but this fix has not yet been released publicly. Superhuman users with Personal Outlook Calendars/Accounts will continue to see degraded performance for calendar syncing. We are continuing to monitor.

    provider

  4. resolved

    The fix has been implemented and released on Microsoft's end, and we are seeing sync events for Personal Outlook accounts return to normal. We will continue to monitor for the next 24hrs, but believe this issue is resolved.

    provider

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Corrections

None so far.

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Questions about DWN-7646af840c

Is Superhuman still down?

No, this incident was resolved 2025-06-24 15:08 UTC. For Superhuman's live state, see https://down.guide/superhuman.

How long did it last?

20d 17h, from 2025-06-03 22:08 UTC to 2025-06-24 15:08 UTC, by the times Superhuman posted.

What was affected?

Superhuman named Superhuman in us.

What caused it?

Superhuman hasn't published a root cause. If it does, it shows here.

Where does this come from?

Superhuman's official status page, https://status.superhuman.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.