Degraded Ask AI Performance

What to do

• Check whether you use Superhuman Superhuman. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 57m it lasted.

  Anything that failed between 2025-03-13 14:40 UTC and 2025-03-13 18:37 UTC may need a replay.

• Subscribe to Superhuman's feed to hear about the next one first. RSS feed

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Updates from Superhuman 4

1. investigatingMar 13, 2025, 2:40 PM UTC

   We are currently experiencing degraded performance with our Ask AI feature due to an ongoing issue with a third-party provider. This may result in slower response times or intermittent failures. We are actively monitoring the situation and working on mitigations where possible. We will provide updates as we learn more.

   provider

2. investigatingMar 13, 2025, 2:45 PM UTC

   We are continuing to investigate this issue.

   provider

3. identifiedMar 13, 2025, 3:34 PM UTC

   Our third-party provider has identified the issue and is rolling back changes to restore stability. Our AskAI and AI Compose endpoints are functioning well, but customers could still see some increased delays. We are monitoring the rollback and will provide further updates as the situation progresses.

   provider

4. resolvedMar 13, 2025, 6:37 PM UTC

   Our third-party provider has completed their rollback, and all services, including Ask AI and AI Compose, are now operating normally. We will continue to monitor, but no further impact is expected. Thank you for your patience.

   provider

Corrections

None so far.

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