- Level
- confirmed
- Worst impact
- Degraded
- Components
- Email sending
- Down Index
- 28of 100
What to do
Check whether you use Superhuman Email sending. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 11d it lasted.
Anything that failed between 2023-11-30 19:09 UTC and 2023-12-11 19:43 UTC may need a replay.Subscribe to Superhuman's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=superhuman works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Superhuman 4
- investigating
We are seeing a small number of sends fail due to errors with the Microsoft API. Most users are not affected. This only affects a small portion of emails with attachments over 3MB sent with Microsoft accounts. If one of your emails fails to send you will see it at the top of your inbox with a red dot. Our current recommendation is to find an alternative way to send the attachment, e.g. Microsoft OneDrive or Dropbox. We are in communication with Microsoft about this, and hope to have more information to share soon.
provider
- investigating
We do not have an update on a fix, but we continue to monitor the situation. A handful of sends containing large attachments for Microsoft accounts continue to be unsuccessful. We do not have a way to circumvent at this time. We continue troubleshooting with Microsoft.
provider
- monitoring
We're not seeing any new send failures and some previously failing sends have been retried successfully. We continue monitoring the situation to confirm that the problem has resolved itself.
provider
- resolved
This incident has been resolved. The Microsoft team has deployed a fix last week and we haven't seen any new occurrences since Thursday afternoon.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-7e4e802e31
Is Superhuman still down?
No, this incident was resolved 2023-12-11 19:43 UTC. For Superhuman's live state, see https://down.guide/superhuman.
How long did it last?
11d, from 2023-11-30 19:09 UTC to 2023-12-11 19:43 UTC, by the times Superhuman posted.
What was affected?
Superhuman named Email sending.
What caused it?
Superhuman hasn't published a root cause. If it does, it shows here.
Where does this come from?
Superhuman's official status page, https://status.superhuman.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.