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Superhuman

Elevated error rates when indexing new content for AI features

Degraded Lasted 2h 32m · started · Superhuman's page

Level
confirmed
Worst impact
Degraded
Components
Superhuman
Down Index
24of 100

What to do

  • Check whether you use Superhuman Superhuman. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 2h 32m it lasted.

    Anything that failed between 2026-02-12 15:33 UTC and 2026-02-12 18:05 UTC may need a replay.
  • Subscribe to Superhuman's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=superhuman works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Superhuman 3

  1. investigating

    We're seeing elevated error rates when indexing new content for AI features. Already indexed content is not affected. We've identified the source as coming from a third-party provider. We're monitoring the situation and looking for alternatives.

    provider

  2. monitoring

    Error rates have decreased, and our system and the third-party provider seem stable. We're continuing to monitor the situation.

    provider

  3. resolved

    All systems are back to normal. All pending queues have been processed and cleared.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-8ab8fc447b

Is Superhuman still down?

No, this incident was resolved 2026-02-12 18:05 UTC. For Superhuman's live state, see https://down.guide/superhuman.

How long did it last?

2h 32m, from 2026-02-12 15:33 UTC to 2026-02-12 18:05 UTC, by the times Superhuman posted.

What was affected?

Superhuman named Superhuman.

What caused it?

Superhuman hasn't published a root cause. If it does, it shows here.

Where does this come from?

Superhuman's official status page, https://status.superhuman.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.