Delays in Ask AI email indexing

What to do

• Check whether you use Superhuman Superhuman. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 6h 5m it lasted.

  Anything that failed between 2024-12-03 14:29 UTC and 2024-12-03 20:34 UTC may need a replay.

• Subscribe to Superhuman's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=superhuman works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Superhuman 4

1. investigatingDec 3, 2024, 2:29 PM UTC

   Ask AI: Email indexing temporarily delayed. Ask AI itself remains functional, but newly received emails may experience delayed indexing. We're monitoring the situation and will update as indexing resumes.

   provider

2. investigatingDec 3, 2024, 2:40 PM UTC

   We have identified the root cause of the issue causing delays in email indexing for Ask AI. Our team is actively working on a fix to restore normal indexing functionality.

   provider

3. monitoringDec 3, 2024, 5:57 PM UTC

   We have implemented a fix for the email indexing delay. While some lag in indexing persists, it is progressively improving. Our team is actively monitoring the situation to ensure indexing resumes at normal speed.

   provider

4. resolvedDec 3, 2024, 8:34 PM UTC

   The issue causing email indexing delays has been addressed, and the system is now operational. We are continuing to ensure all emails affected during the delay are fully ingested.

   provider

Corrections

None so far.

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