Slow response times for Ask AI and delay in indexing new messages

What to do

• Check whether you use Superhuman Superhuman. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 1d 10h it lasted.

  Anything that failed between 2025-04-25 17:17 UTC and 2025-04-27 04:00 UTC may need a replay.

• Subscribe to Superhuman's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=superhuman works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Superhuman 5

1. investigatingApr 25, 2025, 5:17 PM UTC

   We are currently investigating this issue.

   provider

2. investigatingApr 25, 2025, 6:52 PM UTC

   We're continuing to investigate the root cause of slow queries.

   provider

3. investigatingApr 26, 2025, 1:51 AM UTC

   We continue to investigate the issue. AskAI queries are still slower than expected, and may not reflect all data from today. We will be working on upgrading the underlying hardware over the weekend.

   provider

4. monitoringApr 26, 2025, 5:03 PM UTC

   Our service provider has added additional resources to the cluster, and the indexing backlog and performance should be largely back to normal.

   provider

5. resolvedApr 27, 2025, 4:00 AM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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