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Superhuman

Email sends are failing for some Gmail users

Degraded Lasted 4h 9m · started · Superhuman's page

Level
confirmed
Worst impact
Degraded
Components
Email sending, Google Apps Gmail
Down Index
31of 100

What to do

  • Check whether you use Superhuman Email sending, Google Apps Gmail. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 4h 9m it lasted.

    Anything that failed between 2024-08-08 20:34 UTC and 2024-08-09 00:43 UTC may need a replay.
  • Subscribe to Superhuman's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=superhuman works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Superhuman 5

  1. investigating

    We're seeing a number of sends fail for some gmail users. We're investigating this issue and will continue to update here as we know more.

    provider

  2. investigating

    We are continuing to investigate this issue.

    provider

  3. investigating

    Gmail has updated their status page to show degraded service to sending emails and saving drafts with attachments. This is likely related, but we'll continue to investigate to confirm, and update here as we know more.

    provider

  4. monitoring

    A fix has been implemented, and we are monitoring the results.

    provider

  5. resolved

    This incident has been resolved.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-d838dafb22

Is Superhuman still down?

No, this incident was resolved 2024-08-09 00:43 UTC. For Superhuman's live state, see https://down.guide/superhuman.

How long did it last?

4h 9m, from 2024-08-08 20:34 UTC to 2024-08-09 00:43 UTC, by the times Superhuman posted.

What was affected?

Superhuman named Email sending, Google Apps Gmail.

What caused it?

Superhuman hasn't published a root cause. If it does, it shows here.

Where does this come from?

Superhuman's official status page, https://status.superhuman.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.