- Level
- confirmed
- Worst impact
- Degraded
- Components
- SurveyMonkey
- Down Index
- 40of 100
What to do
Check whether you use SurveyMonkey SurveyMonkey. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 2h 52m it lasted.
Anything that failed between 2026-10-02 20:20 UTC and 2026-10-02 23:12 UTC may need a replay.Subscribe to SurveyMonkey's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=surveymonkey works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from SurveyMonkey 4
- investigating
We are currently investigating an issue causing respondent metadata (custom data) to be hidden in the individual response table and XLS exports.
provider
- identified
The issue has been identified and a fix is being investigated.
provider
- monitoring
A fix has been implemented and we are monitoring the results.
provider
- resolved
The issue has been resolved for responses collected since putting the fix in place.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-511d0954ac
Is SurveyMonkey still down?
No, this incident was resolved 2026-10-02 23:12 UTC. For SurveyMonkey's live state, see https://down.guide/surveymonkey.
How long did it last?
2h 52m, from 2026-10-02 20:20 UTC to 2026-10-02 23:12 UTC, by the times SurveyMonkey posted.
What was affected?
SurveyMonkey named SurveyMonkey.
What caused it?
SurveyMonkey hasn't published a root cause. If it does, it shows here.
Where does this come from?
SurveyMonkey's official status page, https://status.surveymonkey.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.