Skip to main content
down.guideby Sazabi
SurveyMonkey

SurveyMonkey status history

50 incidents over the last year, newest first; 99.94% uptime (90 days), 99.93% uptime (12 months). History from before down.guide started reading the page is imported from SurveyMonkey's own archive.

Month

2026-10

4 incidents

  1. SurveyMonkeyMajor outage
    Errors occurring across the site
    lasted 25mSurveyMonkey
  2. SurveyMonkeyDegraded
    Login and signup issues
    lasted 0m
  3. SurveyMonkeyDegraded
    500 error on Transaction History for Team Admins
    lasted 1h 40mSurveyMonkey
  4. SurveyMonkeyDegraded
    Custom data / respondent metadata missing from Individual Response Table and XLS exports
    lasted 2h 52mSurveyMonkey
Month

2026-09

3 incidents

  1. SurveyMonkeyPartial outage
    Audience Preview Page is not responding
    lasted 3h 16mSurveyMonkey
  2. SurveyMonkeyDegraded
    Adding contacts on the contacts page didn't work
    lasted 0m
  3. SurveyMonkeyDegraded
    Possible service degradation due to AWS outage
    lasted 1hSurveyMonkey
Month

2026-08

8 incidents

  1. SurveyMonkeyDegraded
    Problem with AI features
    lasted 1h 57mSurveyMonkey
  2. SurveyMonkeyDegraded
    Customers who have surveys shared with them may run into errors accessing the quick create chat feature
    lasted 1h 16mSurveyMonkey
  3. SurveyMonkeyDegraded
    SME rewards users not getting bounty in some cases
    lasted 1h 29mSurveyMonkey
  4. SurveyMonkeyPartial outage
    Blank page for Multi-Survey Analysis
    lasted 14mSurveyMonkey
  5. SurveyMonkeyDegraded
    New responses delayed or not showing on Analyze page
    lasted 13h 4mSurveyMonkey
  6. SurveyMonkeyPartial outage
    Excel/CSV Exports are failing
    lasted 21mSurveyMonkey
  7. SurveyMonkeyDegraded
    Responses to slider question type are intermittently not recorded when survey is taken on mobile
    lasted 7h 5mSurveyMonkey
  8. SurveyMonkeyDegraded
    Invoice Creation Error
    lasted 2h 22mSurveyMonkey
Month

2026-07

5 incidents

  1. SurveyMonkeyDegraded
    Issue with Shared Data pages
    lasted 0m
  2. SurveyMonkeyDegraded
    Unable to load question summaries or shared data pages.
    lasted 1mSurveyMonkey
  3. SurveyMonkeyPartial outage
    Customers are unable to contact support through our Help Center chatbot
    lasted 59mSurveyMonkey
  4. SurveyMonkeyDegraded
    SurveyMonkey 'Home' page unavailable for US/CA customers
    lasted 1h 31mSurveyMonkeyus
  5. SurveyMonkeyDegraded
    Issue Impacting Exporting for Canadian SurveyMonkey Accounts
    lasted 0m
Month

2026-06

7 incidents

  1. SurveyMonkeyDegraded
    [MRx] Analyze page is not showing Major US regional data within responses collected
    lasted 2d 2hSurveyMonkeyus
  2. SurveyMonkeyPartial outage
    Issue with Log In page
    lasted 46mSurveyMonkey
  3. SurveyMonkeyDegraded
    Degraded performance across the site
    lasted 32mSurveyMonkey
  4. SurveyMonkeyDegraded
    Google Sheets Add-on is Inaccessible
    lasted 1h 49m
  5. SurveyMonkeyDegraded
    Delays In Response Submission into Surveys
    lasted 4h 57mSurveyMonkey
  6. SurveyMonkeyDegraded
    Unable to search SurveyMonkey Help Center articles
    lasted 1d 11hSurveyMonkey
  7. SurveyMonkeyDegraded
    Display Issues with NPS Gauge in Analyze
    lasted 3h 30mSurveyMonkey
Month

2026-05

2 incidents

  1. SurveyMonkeyPartial outage
    SurveyMonkey Help Center is Down
    lasted 10mSurveyMonkey
  2. SurveyMonkeyDegraded
    Analyze Navigation Header Missing
    lasted 1h 39mSurveyMonkey
Month

2026-04

10 incidents

  1. SurveyMonkeyDegraded
    Question Summaries incorrectly displaying response count
    lasted 18mSurveyMonkey
  2. SurveyMonkeyDegraded
    Copied surveys drafts not appearing in survey list
    lasted 5h 43mSurveyMonkey
  3. SurveyMonkeyPartial outage
    App listing cannot be updated on SurveyMonkey
    lasted 2hSurveyMonkey
  4. SurveyMonkeyPartial outage
    TURF and Empirical Bayes not working on MaxDiff surveys
    lasted 6h 4mSurveyMonkey
  5. SurveyMonkeyDegraded
    Delays in Email delivery (i.e. Email Invitations, Reminders, Thank You emails)
    lasted 41mSurveyMonkey
  6. SurveyMonkeyDegraded
    EU Customers unable to access Help Center and Chat Support
    lasted 43mSurveyMonkeyeu
  7. SurveyMonkeyPartial outage
    Intermittent error when logging in
    lasted 18mSurveyMonkey
  8. SurveyMonkeyDegraded
    Audience preview tool inaccessible for logged out customers.
    lasted 5h 14mSurveyMonkey
  9. SurveyMonkeyPartial outage
    Low survey completion rate for RewardsApp Surveys with Advanced-Logic
    lasted 2h 57mSurveyMonkey
  10. SurveyMonkeyPartial outage
    Errors showing on Analyze charts
    lasted 3h 20mSurveyMonkey
Month

2026-03

3 incidents

  1. SurveyMonkeyDegraded
    "Request Headers Fields Too Large" Error on Analyze page for some customers
    lasted 2h 47mSurveyMonkey
  2. SurveyMonkeyDegraded
    SurveyMonkey showing 500 errors
    lasted 1h 23mSurveyMonkey
  3. SurveyMonkeyDegraded
    Sentiment Analysis jobs are failing or running long
    lasted 7h 5mSurveyMonkey
Month

2026-02

2 incidents

  1. SurveyMonkeyDegraded
    SurveyMonkey Rewards - Unable to cash out rewards for Amazon gift cards
    lasted 2d 7hSurveyMonkey
  2. SurveyMonkeyPartial outage
    Users on Canadian DC not able to complete some surveys from US DC
    lasted 20mSurveyMonkeyus
Month

2026-01

3 incidents

  1. SurveyMonkeyDegraded
    Shared data pages not loading in CAN
    lasted 42mSurveyMonkeyca
  2. SurveyMonkeyPartial outage
    Respondents cannot progress past a matrix question where 'Number of rows respondents must answer:' is set to 'All'
    lasted 40mSurveyMonkey
  3. SurveyMonkeyDegraded
    Response data not showing
    lasted 3h 37mSurveyMonkey
Month

2025-11

3 incidents

  1. SurveyMonkeyPartial outage
    503 Service Temporarily Unavailable error when accessing Contacts
    lasted 2h 19mSurveyMonkey
  2. SurveyMonkeyPartial outage
    Analyze page not loading correctly on Windows 10 computers
    lasted 29mSurveyMonkeyau
  3. SurveyMonkeyDegraded
    Matrix rating questions missing selection boxes
    lasted 2h 47mSurveyMonkey