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Telnyx

Issues affecting call audio quality

Partial outage Lasted 9h 43m · started · Telnyx's page

Level
confirmed
Worst impact
Partial outage
Components
Sydney, Australia, Toronto, Canada, San Jose, CA, Chicago, IL, Ashburn, VA, London, UK, Amsterdam, Netherlands, Chennai, India, Frankfurt, Germany, Dubai, UAE , Melbourne, Australia, Mumbai, India, Montreal, Canada
Regions
apac, au, ca, eu, in, me
Down Index
53of 100

What to do

  • Check whether you use Telnyx Sydney, Australia, Toronto, Canada, San Jose, CA, Chicago, IL and 9 more in apac, au, ca, eu. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 9h 43m it lasted.

    Anything that failed between 2026-09-10 16:00 UTC and 2026-09-11 01:43 UTC may need a replay.
  • Subscribe to Telnyx's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=telnyx works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Telnyx 4

  1. investigating

    Our engineers are currently investigating an issue which is causing one-way/degraded audio on inbound and outbound calls.

    provider

  2. resolved

    This issue is now resolved.

    provider

  3. monitoring

    This issue was resolved today at 16.05 UTC and we’re now monitoring

    provider

  4. resolved

    This issue is now resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-630c19a208

Is Telnyx still down?

No, this incident was resolved 2026-09-11 01:43 UTC. For Telnyx's live state, see https://down.guide/telnyx.

How long did it last?

9h 43m, from 2026-09-10 16:00 UTC to 2026-09-11 01:43 UTC, by the times Telnyx posted.

What was affected?

Telnyx named Sydney, Australia, Toronto, Canada, San Jose, CA, Chicago, IL and 9 more in apac, au, ca, eu.

What caused it?

Telnyx hasn't published a root cause. If it does, it shows here.

Where does this come from?

Telnyx's official status page, https://status.telnyx.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.