- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Telnyx's Support AI Assistant (TAIA)
- Down Index
- 26of 100
What to do
Check whether you use Telnyx Telnyx's Support AI Assistant (TAIA). Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 18m it lasted.
Anything that failed between 2026-09-25 15:00 UTC and 2026-09-25 15:18 UTC may need a replay.Subscribe to Telnyx's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=telnyx works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Root cause
Engineers have identified the root cause and are working to restore Telnyx AI Assistants service.Read the postmortem
Updates from Telnyx 4
- investigating
Customers interacting with our AI Assistant widget through chat or email may observe error responses at this time, engineering teams are working to restore the service.
provider
- identified
Engineers have identified the root cause and are working to restore Telnyx AI Assistants service.
provider
- monitoring
Engineers have restored service and continue to monitor.
provider
- resolved
Engineers have resolved the issue and no further errors are observed at this time.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-759cf0f39c
Is Telnyx still down?
No, this incident was resolved 2026-09-25 15:18 UTC. For Telnyx's live state, see https://down.guide/telnyx.
How long did it last?
18m, from 2026-09-25 15:00 UTC to 2026-09-25 15:18 UTC, by the times Telnyx posted.
What was affected?
Telnyx named Telnyx's Support AI Assistant (TAIA).
What caused it?
Telnyx wrote: "Engineers have identified the root cause and are working to restore Telnyx AI Assistants service." The postmortem: https://status.telnyx.com/incidents/01M3CHA5SERZ7XSYJAACEGK1JX
Where does this come from?
Telnyx's official status page, https://status.telnyx.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.