Programmable Video service outage

What to do

• Check whether your product depends on Telnyx. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 5h 46m it lasted.

  Anything that failed between 2026-10-16 18:21 UTC and 2026-10-17 00:08 UTC may need a replay.

• Subscribe to Telnyx's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=telnyx works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Telnyx 3

1. identifiedOct 16, 2026, 6:21 PM UTC

   [video.telnyx.com](http://video.telnyx.com "video.telnyx.com") is currently unavailable. We have identified an issue affecting the infrastructure hosting the service and are working to restore it. Recovery requires updates to our deployment process, which are in progress.

   provider

2. monitoringOct 16, 2026, 10:54 PM UTC

   We have restored DNS responses for video.telnyx.com and deployed the service to replacement infrastructure. Successful client connections and video traffic have resumed, and we are monitoring recovery. Some customers may continue to experience connection failures for a few hours while cached DNS results expire. We are also investigating an error encountered during testing when requesting a client token; full recovery has not yet been confirmed.

   provider

3. resolvedOct 17, 2026, 12:08 AM UTC

   This is resolved

   provider

Corrections

None so far.

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