China delivery domains under videoji.cn are down

What to do

• Check whether your product depends on Vimeo. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 13m it lasted.

  Anything that failed between 2025-08-19 17:46 UTC and 2025-08-19 18:00 UTC may need a replay.

• Subscribe to Vimeo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=vimeo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Vimeo 4

1. investigatingAug 19, 2025, 5:46 PM UTC

   We are currently investigating this issue.

   provider

2. identifiedAug 19, 2025, 5:55 PM UTC

   The issue has been identified and a fix is being implemented.

   provider

3. resolvedAug 19, 2025, 6:00 PM UTC

   This incident has been resolved.

   provider

4. postmortemAug 19, 2025, 9:27 PM UTC

   # **What happened** On August 19, between approximately 12:45 PM and 2:00 PM EDT, Vimeo Enterprise customers were unable to access their video libraries or play videos through our China delivery solution. # **What caused it** Our third-party hosting provider experienced an outage that disrupted data access between Mainland China and other regions.  # **How we responded** Our internal monitoring systems brought this issue to our attention. We began investigating it immediately, determined that the cause was external, and confirmed the outage with our provider once their ability to provide status updates was restored.  # **What we’re doing to prevent a recurrence** While outages caused by external infrastructure are outside our direct control, we’re improving our monitoring to include a continuous health check on the provider’s service, so that we know from the outset whether the outage is external.

   provider

Corrections

None so far.

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