Issue with Vimeo on Demand analytics (subscriptions) and billing.

What to do

• Check whether you use Vimeo Billing, VOD Analytics. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 78d 2h it lasted.

  Anything that failed between 2025-04-03 18:31 UTC and 2025-06-20 21:17 UTC may need a replay.

• Subscribe to Vimeo's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=vimeo works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Vimeo 4

1. investigatingApr 3, 2025, 6:31 PM UTC

   We are currently investigating the issue.

   provider

2. investigatingApr 16, 2025, 1:51 PM UTC

   We are continuing to investigate this issue. Single promo codes are now working. We are actively working on batch promo codes and VIP access codes.

   provider

3. monitoringMay 2, 2025, 8:55 AM UTC

   Promotions - Single promo codes and batch promo codes are now functional, though we are aware that some users may still be experiencing issues. We are continuing to monitor the situation closely to ensure full stability for all sellers. We are also progressing on VIP access codes. Analytics - Active subscriber counts are now visible. We are actively investigating additional issues with subscriber analytics.

   provider

4. resolvedJun 20, 2025, 9:17 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

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