RESOLVED: Live Sites Not Loading For Some of Sky Broadband Users In UK

What to do

• Check whether you use Wix Site Loading. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 3h 22m it lasted.

  Anything that failed between 2025-09-15 12:19 UTC and 2025-09-15 15:41 UTC may need a replay.

• Subscribe to Wix's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=wix works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Wix 4

1. identifiedSep 15, 2025, 12:19 PM UTC

   We've received reports that some users on Sky Broadband in UK are having trouble loading Wix sites. The issue appears to be with the internet service provider itself, not with Wix. While we investigate, we recommend contacting Sky's support team directly for assistance. You can also try switching to a different internet connection, such as your mobile phone's data, to access your site.

   provider

2. identifiedSep 15, 2025, 12:25 PM UTC

   We are continuing to investigate on our side. In the meantime, please make sure to contact Sky's support team directly for assistance.

   provider

3. monitoringSep 15, 2025, 3:25 PM UTC

   We stopped receiving complaints regarding this matter. In case you are still experiencing the issue, please reach out to Sky's support team directly for assistance.

   provider

4. resolvedSep 15, 2025, 3:41 PM UTC

   This incident has been resolved.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.