- Level
- confirmed
- Worst impact
- Partial outage
- Components
- Site Loading
- Regions
- latam
What to do
Check whether you use Wix Site Loading in latam. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 4h 48m it lasted.
Anything that failed between 2025-08-20 22:49 UTC and 2025-08-21 03:37 UTC may need a replay.Subscribe to Wix's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=wix works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Wix 6
- investigating
We are currently investigating this issue.
provider
- investigating
We are aware that some users are experiencing issues with accessing live websites in Brazil and are currently investigating it
provider
- identified
We’re aware of an issue that appears to manifest on the routing path between a user's Internet Provider and Wix for some users trying to access Wix sites from Brazil. In case you encounter this issue, please contact your Internet Provider directly in order for them to take measures on their side. As a workaround, please attempt toaccess the site by typing www. or the full domain with https:// We are monitoring their progress and will provide an update once we see the issue is resolved.
provider
- identified
The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.
provider
- identified
The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.
provider
- resolved
The site loading issue affecting users in Brazil is now resolved. The issue was related to external network conditions with third-party Latin American ISP providers. Sites are now loading normally. No further action is required. We will continue monitoring to ensure stability.
provider
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Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-d21c7dfaf9
Is Wix still down?
No, this incident was resolved 2025-08-21 03:37 UTC. For Wix's live state, see https://down.guide/wix.
How long did it last?
4h 48m, from 2025-08-20 22:49 UTC to 2025-08-21 03:37 UTC, by the times Wix posted.
What was affected?
Wix named Site Loading in latam.
What caused it?
Wix hasn't published a root cause. If it does, it shows here.
Where does this come from?
Wix's official status page, https://status.wix.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.