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Zapier

Freshservice - Webhook delivery disruption

Degraded Lasted 6d · started · Zapier's page

Level
confirmed
Worst impact
Degraded
Down Index
23of 100

What to do

  • Check whether your product depends on Zapier. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 6d it lasted.

    Anything that failed between 2026-09-01 12:03 UTC and 2026-09-07 12:44 UTC may need a replay.
  • Subscribe to Zapier's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=zapier works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Zapier 5

  1. investigating

    Customers using Freshservice webhook triggers may not receive new updates in their Zaps. We are investigating the disruption with Freshservice and will share further information as it becomes available.

    provider

  2. investigating

    We are still investigating the disruption with Freshservice and have touched base with their team to continue digging into this. We will continue to share further information as it becomes available. We appreciate your patience while our team works on this.

    provider

  3. investigating

    We’re still investigating the disruption with Freshdesk. If you are experiencing issues related to this, please reach out here: [https://zapier.com/app/get-help](https://zapier.com/app/get-help "https://zapier.com/app/get-help")

    provider

  4. investigating

    The Freshservice disruption is still under investigation. The Freshservice team has confirmed the issue and is working to implement a fix. We’ll provide the next update once we know more. If you’re experiencing this issue, please reach out to our Support team: [https://zapier.com/app/get-help](https://zapier.com/app/get-help "https://zapier.com/app/get-help")

    provider

  5. resolved

    Freshservice webhook triggers are now delivering to Zapier again following a fix deployed by Freshservice. We’ve confirmed incoming webhook activity has resumed and are continuing to monitor volumes. If you experience ongoing issues, contact Support by clicking above or go to: [https://zapier.com/app/get-help](https://zapier.com/app/get-help "https://zapier.com/app/get-help") Thank you for your patience.

    provider

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Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-e28d7b0dd0

Is Zapier still down?

No, this incident was resolved 2026-09-07 12:44 UTC. For Zapier's live state, see https://down.guide/zapier.

How long did it last?

6d, from 2026-09-01 12:03 UTC to 2026-09-07 12:44 UTC, by the times Zapier posted.

What caused it?

Zapier hasn't published a root cause. If it does, it shows here.

Where does this come from?

Zapier's official status page, https://status.zapier.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.