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Zoom

Service Degradation Affecting Zoom Phone and Zoom Contact Center PCI Integration in North America

Degraded Lasted 12m · started · Zoom's page

Level
confirmed
Worst impact
Degraded
Components
PCI Integration, PCI Integration
Regions
us
Down Index
18of 100

What to do

  • Check whether you use Zoom PCI Integration, PCI Integration in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 12m it lasted.

    Anything that failed between 2026-10-09 14:17 UTC and 2026-10-09 14:29 UTC may need a replay.
  • Subscribe to Zoom's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=zoom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Zoom 2

  1. monitoring

    On 2026-10-09, between 12:04 UTC to 02:10 UTC users might have experienced issue with Zoom Phone and Zoom Contact Center PCI Integration in North America. The issue has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

    provider

  2. resolved

    This incident has been resolved and the affected services have been restored.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-0562d06867

Is Zoom still down?

No, this incident was resolved 2026-10-09 14:29 UTC. For Zoom's live state, see https://down.guide/zoom.

How long did it last?

12m, from 2026-10-09 14:17 UTC to 2026-10-09 14:29 UTC, by the times Zoom posted.

What was affected?

Zoom named PCI Integration, PCI Integration in us.

What caused it?

Zoom hasn't published a root cause. If it does, it shows here.

Where does this come from?

Zoom's official status page, https://www.zoomstatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.