Service Degradation Affecting the Evaluations Acknowledge Button in Zoom Quality Management in the US Region

What to do

• Check whether you use Zoom Zoom Quality Management in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 16h 36m it lasted.

  Anything that failed between 2026-10-28 14:31 UTC and 2026-10-29 07:06 UTC may need a replay.

• Subscribe to Zoom's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=zoom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Zoom 5

1. identifiedOct 28, 2026, 2:31 PM UTC

   We have successfully identified the root cause of the missing evaluations acknowledge button in Zoom Quality Management reports in the US region. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

   provider

2. identifiedOct 28, 2026, 8:33 PM UTC

   Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made.

   provider

3. identifiedOct 29, 2026, 2:58 AM UTC

   Our team continues to work on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

   provider

4. monitoringOct 29, 2026, 3:19 AM UTC

   The service degradation affecting missing evaluations acknowledge button in Zoom Quality Management reports in the US region has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

   provider

5. resolvedOct 29, 2026, 7:06 AM UTC

   This incident has been resolved and the affected services have been restored.

   provider

Corrections

None so far.

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