Service Degradation Affecting CX Analytics

What to do

• Check whether you use Zoom Reporting Service. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 26m it lasted.

  Anything that failed between 2026-08-11 18:00 UTC and 2026-08-11 18:27 UTC may need a replay.

• Subscribe to Zoom's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=zoom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Zoom 4

1. investigatingAug 11, 2026, 6:00 PM UTC

   We are currently investigating a service degradation with CX Analytics. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.

   provider

2. identifiedAug 11, 2026, 6:01 PM UTC

   We have successfully identified the root cause affecting CX Analytics. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

   provider

3. monitoringAug 11, 2026, 6:04 PM UTC

   The service degradation with CX Analytics that occurred from 15:05 UTC to 17:27 UTC has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

   provider

4. resolvedAug 11, 2026, 6:27 PM UTC

   This incident has been resolved and the affected services have been restored.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.