- Level
- confirmed
- Worst impact
- Degraded
- Components
- Zoom AI
- Regions
- eu, us
- Down Index
- 31of 100
What to do
Check whether you use Zoom Zoom AI in eu, us. Check your stack
Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.Confirm your retries, queues and scheduled jobs caught up after the 21h 43m it lasted.
Anything that failed between 2026-09-25 09:20 UTC and 2026-09-26 07:03 UTC may need a replay.Subscribe to Zoom's feed to hear about the next one first. RSS feed
https://down.guide/feed?provider=zoom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.
Updates from Zoom 9
- investigating
We are currently investigating an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
provider
- investigating
We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
provider
- investigating
We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
provider
- investigating
We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
provider
- investigating
We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
provider
- investigating
We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
provider
- investigating
We continue to investigate an unintended pop-up message appear for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings. At this time, Catch Me Up service itself remains fully functional. Our team is actively working to identify the impact and root cause. We will provide an update as soon as more information becomes available. We appreciate your patience as we work to resolve this issue.
provider
- monitoring
The issue causing an unintended pop-up message appearing for users in US and Europe regions during initial invocation of Zoom AI’s Catch Me Up feature in Zoom Meetings has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.
provider
- resolved
This incident has been resolved and the affected services have been restored.
provider
Reports count in aggregate; nothing about you is shown.
Corrections
None so far.
Something wrong on this page? Report an error or send us a note. Every fix is listed here.
Questions about DWN-5697226af7
Is Zoom still down?
No, this incident was resolved 2026-09-26 07:03 UTC. For Zoom's live state, see https://down.guide/zoom.
How long did it last?
21h 43m, from 2026-09-25 09:20 UTC to 2026-09-26 07:03 UTC, by the times Zoom posted.
What was affected?
Zoom named Zoom AI in eu, us.
What caused it?
Zoom hasn't published a root cause. If it does, it shows here.
Where does this come from?
Zoom's official status page, https://www.zoomstatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.