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Zoom

Service Degradation Affecting Email in Zoom Contact Center Services in North America

Degraded Lasted 9m · started · Zoom's page

Level
confirmed
Worst impact
Degraded
Components
Zoom Contact Center, Email (Inbound/Outbound)
Regions
us
Down Index
17of 100

What to do

  • Check whether you use Zoom Zoom Contact Center, Email (Inbound/Outbound) in us. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 9m it lasted.

    Anything that failed between 2026-09-04 17:46 UTC and 2026-09-04 17:55 UTC may need a replay.
  • Subscribe to Zoom's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=zoom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Zoom 2

  1. monitoring

    On 09/04/2026, Between 15:15 UTC to 16:10 UTC, A subset of users may have experienced issues with Email in Zoom Contact Center. This incident has been resolved and the affected services have been restored.

    provider

  2. resolved

    This incident has been resolved.

    provider

Reports count in aggregate; nothing about you is shown.

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.

Questions about DWN-752759e26a

Is Zoom still down?

No, this incident was resolved 2026-09-04 17:55 UTC. For Zoom's live state, see https://down.guide/zoom.

How long did it last?

9m, from 2026-09-04 17:46 UTC to 2026-09-04 17:55 UTC, by the times Zoom posted.

What was affected?

Zoom named Zoom Contact Center, Email (Inbound/Outbound) in us.

What caused it?

Zoom hasn't published a root cause. If it does, it shows here.

Where does this come from?

Zoom's official status page, https://www.zoomstatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.