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Zoom

Service Degradation Affected Incoming and Outgoing Calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events

Degraded Lasted 1h 45m · started · Zoom's page

Level
confirmed
Worst impact
Degraded
Components
Zoom Meetings, Zoom Contact Center, Zoom Virtual Agent, Calendar, Zoom Contact Center, Voice Agent, Voice (Inbound/Outbound), Mail, Voice Agent, Zoom Events, Recording, Zoom Webinars Plus and Events
Down Index
20of 100

What to do

  • Check whether you use Zoom Zoom Meetings, Zoom Contact Center, Zoom Virtual Agent, Calendar and 8 more. Check your stack

    Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.
  • Confirm your retries, queues and scheduled jobs caught up after the 1h 45m it lasted.

    Anything that failed between 2026-10-01 16:08 UTC and 2026-10-01 17:53 UTC may need a replay.
  • Subscribe to Zoom's feed to hear about the next one first. RSS feed

    https://down.guide/feed?provider=zoom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Zoom 3

  1. monitoring

    On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events. This incident has been resolved and the affected services have been restored.

    provider

  2. monitoring

    On 10/01/2026, Between 15:33 UTC to 15:37 UTC, a subset of users may have experienced service degradation affected incoming and outgoing calls of Zoom Contact Center, Virtual Agents, Mail, Calendar, Meetings, Cloud Meeting Recordings, Webinars and Events. This incident has been resolved and the affected services have been restored.

    provider

  3. resolved

    This incident has been resolved.

    provider

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Corrections

None so far.

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Questions about DWN-7cd0b418d7

Is Zoom still down?

No, this incident was resolved 2026-10-01 17:53 UTC. For Zoom's live state, see https://down.guide/zoom.

How long did it last?

1h 45m, from 2026-10-01 16:08 UTC to 2026-10-01 17:53 UTC, by the times Zoom posted.

What was affected?

Zoom named Zoom Meetings, Zoom Contact Center, Zoom Virtual Agent, Calendar and 8 more.

What caused it?

Zoom hasn't published a root cause. If it does, it shows here.

Where does this come from?

Zoom's official status page, https://www.zoomstatus.com, quoted verbatim. down.guide's own probes, reports and social counts are labeled as ours.