Service Degradation Affecting Zoom Virtual Agent and Zoom Contact Center in US region

What to do

• Check whether you use Zoom Chat Agent, AI Expert Assist in us. Check your stack

  Paste a package.json, lockfile, Terraform or a list of domains at down.guide/stack to see every provider you depend on.

• Confirm your retries, queues and scheduled jobs caught up after the 47m it lasted.

  Anything that failed between 2026-09-21 15:45 UTC and 2026-09-21 16:33 UTC may need a replay.

• Subscribe to Zoom's feed to hear about the next one first. RSS feed

  https://down.guide/feed?provider=zoom works in Slack (/feed subscribe), Discord feed bots and any RSS reader.

Updates from Zoom 3

1. identifiedSep 21, 2026, 3:45 PM UTC

   We have identified the service degradation where users may be experiencing issues with Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0. Our team is actively working on a resolution, and we will keep you informed with timely updates as progress is made. Thank you for your patience.

   provider

2. monitoringSep 21, 2026, 4:20 PM UTC

   The issue affecting Zoom Virtual Agent Chat Agent 1.0 and Zoom Contact Center AI Expert Assistant 1.0 functionality has been successfully resolved. Our team will continue to monitor the situation closely and keep you informed of any further developments.

   provider

3. resolvedSep 21, 2026, 4:33 PM UTC

   This incident has been resolved and the affected services have been restored.

   provider

Corrections

None so far.

Something wrong on this page? Report an error or send us a note. Every fix is listed here.